In this article I focus mainly on public sector health care consultations. It is an open ‘secret’ that UK public health services are: short of staff, doctors are overworked, many groups of staff are suffering with burnout, clinic sessions are quite time-limited, follow-up visits are few and far between, patients are often not given sufficient time and support to ask questions. Following a concentrated first consultation for between 45 to 60 minutes, it is difficult for patients to remember allRead More …