The context of this exploration is twofold a) to examine how lessons may not be learned by individuals and b) difficulty for organisations in learning lessons. What ordinary people expect Let us start by understanding how ordinary people might decide what is a lesson learned. I suggest that they may expect the following: Cause and effect recognition: Many people see learning a lesson as straightforwardly recognising a direct cause and effect relationship. “I did X, and Y happened as aRead More …